SNAP recipients can lock EBT card as precaution against EBT fraud


As the nationwide problem of skimming and cloning Electronic Benefit Transfer (EBT) fraud continues to affect vulnerable Nevadans, the Division of Welfare and Supportive Services (DWSS) urges recipients of the Supplemental Nutrition Assistance Program (SNAP) to take additional steps to protect their benefits.

DWSS received approval from the federal government to replace benefits stolen through skimming, cloning or other fraudulent methods through Sept. 30, 2024. As the temporary approval expires, DWSS reminds SNAP participants to reduce the risk of fraud by locking their card using the EBT Edge app when they’re not using it.

 Nevadans with a SNAP EBT card should:

• Use only the DWSS-approved EBT Edge app or website.

• EBT Edge allows the user to freeze or lock the EBT card when not in use.

• EBT Edge also allows the user to block online and out-of-state purchases.

• Change your PIN monthly before your benefit issuance date.

• Avoid simple PINs such as dates of birth, part of your Social Security number or easily guessed PINs (such as 1234, or 9876).

• Not share your PIN with anyone outside your household and keep both your EBT card number and PIN a secret.

• Not respond to phone calls or text messages asking for your EBT card number or PIN.

• Check your EBT account regularly for unauthorized transactions.

 

Customers who have been victimized by cybercriminals can report benefit theft through Sept. 30, 2024, at any welfare office, by phone (775) 448-5211, email irreferral@dwss.nv.gov or online. Claim forms must be completed within 10 business days of the report.