As we move into the holiday season, NV Energy is reminding customers to remain vigilant and be on the lookout for scams – which tend to increase during the holiday season.
Common scam practices include phone calls that appear to come from NV Energy where the caller demands immediate payment and threatens disconnection.
Scammers often use “spoofing” tactics to make the call appear as if it is coming from NV Energy; some even use recordings that mimic our automated phone system.
Never provide any personal or account information to a caller. Hang up the phone immediately and call Customer Service directly at (775) 834-4444 (northern Nevada) or (702) 402-5555 (southern Nevada) to verify the legitimacy of the call and/or to check the status of your account. When you call, you will be asked to verify some personal account information so we can ensure you are the owner.
As a reminder, NV Energy will never ask for payment via Zelle, MoneyPak, Venmo, Bitcoin or QR Code. NV Energy will provide multiple notice directly on your bill and via U.S. Mail before any service interruptions are implemented.
Customers who suspect that they have been victims of fraud or who feel threatened during contact with a scammer should contact NV Energy at (702) 402-SCAM or (775) 834-SCAM to report the incident. Customers are also encouraged to file a complaint with the Federal
Trade Commission at ftc.gov/complaint or by calling (877) FTC-help.
For more information about how to protect yourself from scams, please visit www.nvenergy.com/scam.